Information we collect
When you contact WUXI TIANHOU MACHINERY CO., LTD. or submit an inquiry, we may collect your name, company, country or region, email address, product information, requested quantity and message.
How we use information
We use this information to review product requirements, identify suitable products, prepare quotations, respond to inquiries and maintain necessary business records. We do not use inquiry materials as public website content without separate review and permission.
Files sent by email
The website inquiry form collects text information only and does not accept file uploads. Drawings, photographs, spreadsheets and inspection documents should be sent to the confirmed company email address. These materials are handled as business correspondence and are not exposed through a public website URL.
Service providers and international processing
We may use service providers for website hosting, security and business email. Inquiry information may therefore be processed or stored in countries or regions where Tianhou or its service providers operate, subject to appropriate operational and security controls.
Retention and security
We retain information only as long as reasonably required for the inquiry, business relationship and applicable record-keeping obligations. We use reasonable technical and organizational safeguards, but no online transmission can be guaranteed to be completely risk-free.
Your requests
You may contact us to request access to, correction of or deletion of your personal information, subject to applicable law and necessary business record obligations.
Cookies and analytics
This website does not use non-essential analytics or advertising cookies.
Contact
Company address: No. 2 Runyuan Road, Luoshe Town, Huishan District, Wuxi, Jiangsu 214000, China. Email: sales@tianhoumachinery.com.
Last updated: 17 July 2026.